Buying a San Diego home? Contact Tom Mattix and get assistance from an expert San Diego REALTOR®.

Buyer Quality Service Guarantee

Quality Service Certified Agent

This Quality Service Guarantee is your written commitment from me guaranteeing the delivery of all the services described below. Tom Mattix Buyer Quality Service Guarantee

My Customer Satisfaction Rating:

Tom is "Quality Service Certified" which means that after each sales transaction, an independent third party company sends the client a survey which asks questions about the details & overall satisfaction of service provided by the agent. In turn, the agent's rating is posted on a public web site. The scores range from zero to 5 (max). See Tom Mattix Customer Satisfaction Rating.

As your representative, I will:

  • Conduct a counseling and information session to identify your needs and goals and to plan a property search.
  • Offer to arrange a pre-qualifying or pre-approval meeting with a lender/mortgage broker to determine affordability range and improve negotiating position at the point of offer.
  • Commit to priority availability for meeting your needs and schedule for property research and showings.
  • Complete a thorough market search to identify all properties consistent with your needs and price range.
  • Prepare a written Comparative Market Analysis (CMA) for you prior to making an offer.
  • Prepare a written offer to purchase on the property of your choice reflecting your price and terms.
  • Provide counsel and negotiating assistance on all offers to purchase.
  • Obtain and review with you the seller´s written disclosure statements.
  • Recommend professional termite/pest inspection and other miscellaneous vendors plus review findings and remedies with you.
  • Monitor and communicate the status and satisfaction of all contract contingencies.
  • Accompany you on the final walk-through property inspection before closing.
  • Contact you after the closing to assure the satisfactory completion of all service details.
  • Offer the opportunity to evaluate the services provided through the Quality Service Assurance Survey™.


Comments are closed.