| My Customer Satisfaction Rating: |
| Tom is "Quality Service Certified" which means that after each sales transaction, an independent third party company sends the client a survey which asks questions about the details & overall satisfaction of service provided by the agent. In turn, the agent's rating is posted on a public web site. The scores range from zero to 5 (max). See Tom's Customer Satisfaction Rating. |
| As your representative, I will: |
- Conduct a counseling and information session to identify your needs and goals and to plan a property search.
- Offer to arrange a pre-qualifying or pre-approval meeting with a lender/mortgage broker to determine affordability range and improve negotiating position at the point of offer.
- Commit to priority availability for meeting your needs and schedule for property research and showings.
- Complete a thorough market search to identify all properties consistent with your needs and price range.
- Prepare a written Comparative Market Analysis (CMA) for you prior to making an offer.
- Prepare a written offer to purchase on the property of your choice reflecting your price and terms.
- Provide counsel and negotiating assistance on all offers to purchase.
- Obtain and review with you the seller´s written disclosure statements.
- Recommend professional termite/pest inspection and other miscellaneous vendors plus review findings and remedies with you.
- Monitor and communicate the status and satisfaction of all contract contingencies.
- Accompany you on the final walk-through property inspection before closing.
- Contact you after the closing to assure the satisfactory completion of all service details.
- Offer the opportunity to evaluate the services provided through the Quality Service Assurance Survey™.
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